FIS reviews

-No Merit increases for 2020 because of financial reasons, although the Board voted to increase stock dividends and start a share buyback program just two months ago. -No bonuses for 2020, instead they decided to give out company stock to a select group of people that can be redeemed in August 2022 if you're still with the company at that time. -Mandatory 10% pay cut for contractors started January 2021. -Got rid of $3k yearly employee scholarship program that was available to yourself and children. -Got rid of $500 yearly charity match. -Constant reorgs of the company because it's been glued together from 40+ previous acquisitions. -Reduced the 401k company match from 1 to 1 on 5% to a 1 to .5 match on 6%.

I’ve never encountered a company this dysfunctional. Multiple acquisitions have created an environment where to many toes are being stepped on and efforts to support and improve the customer experience became laughable. Too many small businesses are being taken advantage of and I brought these unethical sales practices to HR and received no response. Management had no clue how to improve basic customer service experiences for customers and threw sales reps under the bus when escalations occurred. I never had the correct tools to do my job so customer accounts couldn’t be managed effectively. I spent my days being accosted and harassed by customers and attorneys to the point where I couldn’t take it anymore. Over my two years tenure the 20 people I worked with left the company or took other positions and Unfortunately I had a manager who barley handled escalations and left us on our own. With these issues and the amount of layoffs occurring now I would not recommend this company to anyone