English 1 reviews

Thank you for your comments. Firstly, I would like to say that we appreciate that you remained with us for three years and I am truly sorry that your experience wasn’t good. It is unfortunate that the conditions were such that you felt that you could not escalate and improve the situation in the three years you remained with us. Truly it is a failure on our part that we did not provide enough support and lost your confidence. It would be helpful for us to know which city and school you were in so we can investigate that situation more closely. Please know that we have received your comments and take them very seriously. We know it’s a good idea to improve product knowledge for all EF staff. Your feedback has given us an opportunity to learn and improve this.

As a business that has been operating in Indonesia for nearly 20 years, EF has closely cooperated with local authorities to ensure consistent compliance with local policies. EF English Centers operates with a valid license and is permitted to recruit foreign staff. Over the past half year the Indonesian government has been reviewing and adjusting their policies and procedures for employing foreign teaching staff. During this regulatory transition period EF’s Corporate Affairs has been meeting with officials in the Ministry of Education weekly to understand and implement the changes. When new information is available it is communicated to our staff either through emails, phone calls or face to face. Government regulatory changes are a slow process which can cause frustration for people who are or will be affected by the changes. No foreign staff member of EF English Centers is in Indonesia without a visa or on a tourist visa. At EF, it is our standard operating practice to be in full compliance with all of the national, regional and local laws to ensure that our centers operate legally.