Pros
TransferWise is a magnificent company to work for, primarily because of the incredible people you work with. The culture instilled in everyone from day one is one of co-operation, kindness and never-say-die enthusiasm. If you're having a tough day, there will always be someone to help you out, pick you up and make you smile. The work itself can be demanding, and challenging, and things can change at an almost hourly rate, but the feeling of leaving someone satisfied with your service and keeping the reputation up is incredibly gratifying. They'll also support anything that the employees are passionate about, and put on brilliant team events regularly. It's just awesome.
Cons
As with any customer support role, there are moments when you question the intelligence and future of humanity, but that's not the company's fault. The main criticism is that there is no tiered pay system for loyal employees, which means the best CS staff often move to other departments as soon as possible looking for a pay increase. There's also the attraction of a new challenge, but you can't help feel that if there was an incentive to stay in CS then more people would. Beyond that, the ever changing playing field isn't for everyone, and you need to be quick thinking and great at adapting to work here, which can be tough and people get found out quickly if they're not.
