No sense of responsibility - Customer Support Associate Wise Employee Review

1.0
Nov 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Authentic and legit, with attractive benefits

Cons

When things go south, no one seems to want to step up to take responsibility and do something. I was hired for the position of Customer Support Associates (English Speaker) - visa sponsorship. Since I was not in Estonia, I had to apply for a visa. Estonia does not have an embassy in my country, hence I had to fly 8hrs, book hotel for 14days in another country(all at my own expenses). Only for the visa to be refused despite the document the company provided. I let them know it was declined and the mobility team representative asked me to appeal (still my own money). I appealed and it was still declined. I noticed the mobility rep. And next she said was that I would be contacted by my recruiter for the next step. After having spent over €2,103 on flights, hotel, feeding, visa fee, appeal fee etc. The recruiter contacted me and told me they had no choice but to rescind the job offer. And that was it. Just like that. Since I had already resigned from my previous job offer after accepting a job offer from Wise, now being jobless in my home country, I had to start looking for a job all over again.

Explore other reviews about Wise

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible review pay lots of feedback

Cons

repetitive long hours can be frustrating no sponsorship for visa

avatar
Wise Response
1mo
Thank you for taking the time to write a review. We’re pleased to hear that you appreciate the flexibility, benefits and culture. We hope you continue enjoying your experience at Wise.
3.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Mission-Driven Work: Wise’s mission of "money without borders" aligned perfectly with my personal values. I was genuinely excited to go to work every day, tackle challenges, and track our progress toward that goal. Exceptional Peer Group: The hiring bar is high; you’ll work with smart, diverse, and genuinely interesting people from all backgrounds. Cutting-Edge Product: Working on the Wise Platform is a great technical experience. As an Implementation Manager, you get excellent visibility and access to the Product and Engineering teams. Top-Tier Documentation: Internal enablement and documentation are highly organized, making it easy to self-serve and find answers quickly.

Cons

Lack of Transparency in Management: I received no negative feedback during my probation period, only to be placed on a PIP two weeks after it ended. The feedback loop is non-existent; instead of real-time coaching, minor oversights are "saved up" to justify disciplinary action. Poor Feedback Quality: The PIP I received felt AI-generated, filled with corporate jargon and lacking substantive examples of performance failure. It felt like a formality rather than a genuine attempt at development. Toxic Management Culture: There is a palpable sense of micromanagement and "back-stabbing" within certain leadership circles. The environment shifted from collaborative to manipulative, with a noticeable lack of directness and honesty. Growth Hurdles: The Sales team appears to be struggling to close deals, which impacts the overall momentum of the department.

8
avatar
Wise Response
1mo
Thank you for taking the time to write a review. You raised a number of concerns and I hope you were able to discuss these before you left. If you’d be comfortable to share more details, we’d really appreciate it. Please drop us an email at employerbrand@wise.com.
See reviews by: Helpful|Rating|Date|All