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      Wise

      Engaged Employer

      Wise reviews

      A great fit for robots looking for low pay - Customer Support Agent Wise Employee Review

      2.0
      Jul 9, 2020
      Customer support agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      - You won't have to think at all! Every minute of your day will be scheduled and you'll become a pro at using templated responses! You won't even have to type a greeting because you are not there for your ability to think but to mindlessly answer the millions of questions that wouldn't be asked if the product functioned the way it should - You'll be gaslighted into thinking how lucky you are to work there so you won't even realize you're being taken advantage of and paid crap - You can do an unpaid internal internship! You can be subcontracted to another team for no additional pay and the empty promise of career advancement. - You'll be so ingrained with the values that you won't even think twice about your mental health or well-being because there is no place for saying you need a break in the mantra "customers > team > ego"

      Cons

      - Leadership finally admitted that you only have the illusion of a flexible scheduling...bummer!

      avatar
      Wise Response
      5y
      I’m really sad to hear this was your experience with us and is the opposite of how we want people to feel, in particular your concerns around compensation. We're regularly reviewing our salary ranges to ensure they continue to be competitive, and we review salary ranges for all employees globally at least every 12 months. As you know, in addition to salary we offer competitive stock options for all employees to share in the long term success of our company. We have an open feedback culture so we hope you felt able to share this feedback with your team lead or a member of the People Team when you were with us. Any other info or feedback you'd like to share with us can help us improve our culture and would be much appreciated, so if you'd like to chat to a member of the People team I can arrange a chat? If you send an email to employerbrand@transferwise.com I can connect you. Best wishes, Jihan

      Explore other reviews about Wise

      5.0
      Mar 12, 2026
      Kyc onboarding analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      flexible review pay lots of feedback

      Cons

      repetitive long hours can be frustrating no sponsorship for visa

      avatar
      Wise Response
      2mo
      Thank you for taking the time to write a review. We’re pleased to hear that you appreciate the flexibility, benefits and culture. We hope you continue enjoying your experience at Wise.
      3.0
      Feb 25, 2026
      Sr implementation manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mission-Driven Work: Wise’s mission of "money without borders" aligned perfectly with my personal values. I was genuinely excited to go to work every day, tackle challenges, and track our progress toward that goal. Exceptional Peer Group: The hiring bar is high; you’ll work with smart, diverse, and genuinely interesting people from all backgrounds. Cutting-Edge Product: Working on the Wise Platform is a great technical experience. As an Implementation Manager, you get excellent visibility and access to the Product and Engineering teams. Top-Tier Documentation: Internal enablement and documentation are highly organized, making it easy to self-serve and find answers quickly.

      Cons

      Lack of Transparency in Management: I received no negative feedback during my probation period, only to be placed on a PIP two weeks after it ended. The feedback loop is non-existent; instead of real-time coaching, minor oversights are "saved up" to justify disciplinary action. Poor Feedback Quality: The PIP I received felt AI-generated, filled with corporate jargon and lacking substantive examples of performance failure. It felt like a formality rather than a genuine attempt at development. Toxic Management Culture: There is a palpable sense of micromanagement and "back-stabbing" within certain leadership circles. The environment shifted from collaborative to manipulative, with a noticeable lack of directness and honesty. Growth Hurdles: The Sales team appears to be struggling to close deals, which impacts the overall momentum of the department.

      8
      avatar
      Wise Response
      2mo
      Thank you for taking the time to write a review. You raised a number of concerns and I hope you were able to discuss these before you left. If you’d be comfortable to share more details, we’d really appreciate it. Please drop us an email at employerbrand@wise.com.
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