It's great, until it's not - Customer Support Wise Employee Review

1.0
Jan 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Mostly cool coworkers Offices look nice Chance to travel -Medical benefits we're great - most have a good work life balance but those that don't work way too much and end up burnt out quickly

Cons

-As CS if you're not promoted within 3 months you're likely stuck with that position until you leave. -Higher ups have a tendency to promote new hires (as little as one month old!) to team lead. -Processes aren't fully fleshed out in some areas, and any attempt to improve that is met with "this is how we've always done it" - you're dealing with people's money, they WILL get mad at you. it's an obvious for CS but still sucks - the culture is non existent now. favoritism is clear and present. Everyone knows where everyone else stands with management and gossip is constant. - pay is not that great for lower levels - Senior management for the most part seemed oblivious to any issues in our office or just ignored them if they were aware

Explore other reviews about Wise

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible review pay lots of feedback

Cons

repetitive long hours can be frustrating no sponsorship for visa

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Wise Response
1mo
Thank you for taking the time to write a review. We’re pleased to hear that you appreciate the flexibility, benefits and culture. We hope you continue enjoying your experience at Wise.
3.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Mission-Driven Work: Wise’s mission of "money without borders" aligned perfectly with my personal values. I was genuinely excited to go to work every day, tackle challenges, and track our progress toward that goal. Exceptional Peer Group: The hiring bar is high; you’ll work with smart, diverse, and genuinely interesting people from all backgrounds. Cutting-Edge Product: Working on the Wise Platform is a great technical experience. As an Implementation Manager, you get excellent visibility and access to the Product and Engineering teams. Top-Tier Documentation: Internal enablement and documentation are highly organized, making it easy to self-serve and find answers quickly.

Cons

Lack of Transparency in Management: I received no negative feedback during my probation period, only to be placed on a PIP two weeks after it ended. The feedback loop is non-existent; instead of real-time coaching, minor oversights are "saved up" to justify disciplinary action. Poor Feedback Quality: The PIP I received felt AI-generated, filled with corporate jargon and lacking substantive examples of performance failure. It felt like a formality rather than a genuine attempt at development. Toxic Management Culture: There is a palpable sense of micromanagement and "back-stabbing" within certain leadership circles. The environment shifted from collaborative to manipulative, with a noticeable lack of directness and honesty. Growth Hurdles: The Sales team appears to be struggling to close deals, which impacts the overall momentum of the department.

8
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Wise Response
1mo
Thank you for taking the time to write a review. You raised a number of concerns and I hope you were able to discuss these before you left. If you’d be comfortable to share more details, we’d really appreciate it. Please drop us an email at employerbrand@wise.com.
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