Life and work balance is out of wack BIG TIME!!!!!!!! - Store Manager Swarovski Employee Review

2.0
Jun 19, 2011
Recommend
CEO approval
Business Outlook

Pros

Family owned, great benefits, great salary, great product.

Cons

For managers the company doesn't care how many hours you work or even the number of days in a row, just as long as you make your DM's numbers so they can get their bonus. Their is no consistency with the structure of upper management to the stores, just do to their way, don't ever complain or else you'll be replaced. The stress level is out of hand and Hr or anyone in upper management is never willing to listen to your concerns without a threat of being fired.You'd think if this company is family owned that there would be a sense of loyalty to listening to their employees, but there isn't. It's sad because without great managers the stores would go to hell.

Explore other reviews about Swarovski

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The management team is refined and very accommodating. I loved my time here. I had so many opportunities to learn and grow through my experiences, and working with the team was amazing. Holiday seasons were stressful but never unfun. The management here really makes you feel cared for. Love the discount on most jewelry as well.

Cons

Scheduling could be volatile during holiday seasons, but that's to be expected for a front-line sales position.

2.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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