NY went downhill with new DM - Retail Sales Associate Swarovski Employee Review

3.0
Oct 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Discount. Jewelry sales experience. Learning about the brand and behaviors for luxury sales.

Cons

higher ups are hiring their friends so it’s a band of people who used to work together over 15 years ago who are now controlling a section of the company and protecting each other. Manager for my store had a month of training before taking over the store and a month in the store to get situated yet doesn’t know how to do anything and doesn’t want to learn, just wants other employees to do the work for them. doesn’t even know where stock in the store is. badmouths other managers and reveals sensitive information easily. makes inappropriate judgmental comments about potential hires and coworkers. lies compulsive lying. Talks much more than they work. Shopping seems to be their first priority. doesn’t want to take responsibility for anything nor do they show management skills despite having years of experience as a manager. complains about doubles and spoke of leaving for two hours to go shopping and just coming back when they have to close the store. they also have a major problem gossiping to other outside employees about their staff. Used to love working for swarovski but this is the perfect example of needing to choose who you hire and promote carefully. Also swarovski doesn’t like to give raises!

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Swarovski Response
1y
Thank you for bringing this to our attention. We’re sorry you had a negative experience. Here at Swarovski, we believe in fostering a culture of openness and willingness to fix any problem presented to us for the improvement of our company, employees, and customers. We will do our best to use your review for the improvement of the company. We want to ensure you that your concerns will be shared with upper management, as this kind of feedback is crucial to the betterment of our company. We wish you all the best both professionally and personally.

Explore other reviews about Swarovski

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The management team is refined and very accommodating. I loved my time here. I had so many opportunities to learn and grow through my experiences, and working with the team was amazing. Holiday seasons were stressful but never unfun. The management here really makes you feel cared for. Love the discount on most jewelry as well.

Cons

Scheduling could be volatile during holiday seasons, but that's to be expected for a front-line sales position.

2.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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