cons far outweigh the pros in my opinion - Sales Associate Swarovski Employee Review

2.0
Feb 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Reasonable pay, good discount, flexible hours, training material is decent, opportunity to move up to key holder should you want to

Cons

Sales and shop moves thrown about here there and everywhere, with no regard for holidays like New Year’s Eve/xmas eve, and no consideration of the late hours needed to move store after hours on those days. Products are bad quality, sales tactics are pushy and forced. Company claims to be climate change conscious but prints mile long receipts, and sends out wasteful unnecessary packaging and shop displays, sizing for items is limited which makes serving customers who need larger or small sizes uncomfortable and embarrassing at times. Constant sales and promotions feel desperate and beggy especially when you have lots of regular customers

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Swarovski Response
2y
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Here at Swarovski, we believe in fostering a culture of openness and willingness to fix any problem presented to us for the improvement of our company, employees and customers. We will do our best to use your review for the improvement of the company. We wish you all the best both professionally and personally.

Explore other reviews about Swarovski

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The management team is refined and very accommodating. I loved my time here. I had so many opportunities to learn and grow through my experiences, and working with the team was amazing. Holiday seasons were stressful but never unfun. The management here really makes you feel cared for. Love the discount on most jewelry as well.

Cons

Scheduling could be volatile during holiday seasons, but that's to be expected for a front-line sales position.

2.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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