STAY FAR AWAY....DONT WASTE YOUR TIME AND PASSION ON THEM OTHER COMPANIES WILL TREAT YOU BETTER - Senior Sales Consultant Swarovski Employee Review

1.0
Jul 11, 2015
Recommend
CEO approval
Business Outlook

Pros

Good staff discount and met some nice team members

Cons

Little training. False promises from head office on career progression. No progression available, they will rather hire someone from outside than to promote their own staff. Head office employees and regional manager will come to do store visits and they won't even say hello to any of the staff they will only talk to the managers or who is in charge. Manager will be in office a lot of the time and leave to the senior sales consultants to manage the floor. Had to use aggressive and fake sales pitch to customers. There is NO WORK LIFE BALANCE, because of the new system you need to be available 7 days a week and if you need a certain day off you need to justify it etc. A lot of bullying is going on in store and head office employees are arrogant and will treat shop based staff as if they are uneducated while in actual fact most of their shop based staff are more educated than those who work in the head office but they will still treat you in a disrespectful manner. In the 3 years I worked for the company not once have I seen or anyone hear anything from the Managing director, good leaders tend to be approachable and communicate to their employees well this never happens in this company they seem to think they are all too important to ever congratulate or just nicely communicate to the staff who really work very hard so that they can achieve their bonuses

Explore other reviews about Swarovski

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The management team is refined and very accommodating. I loved my time here. I had so many opportunities to learn and grow through my experiences, and working with the team was amazing. Holiday seasons were stressful but never unfun. The management here really makes you feel cared for. Love the discount on most jewelry as well.

Cons

Scheduling could be volatile during holiday seasons, but that's to be expected for a front-line sales position.

2.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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