Constant Leadership infighting - Anonymous employee Swarovski Employee Review

3.0
Jun 24, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

solid product offer, expansive distribution, nice offices, ok benefits, some solid leaders, kind and helpful junior team members, strong back of house support from Cranston.

Cons

budgets change constantly, some senior leaders are toxic and without integrity, amount of reinvestment in business diminishing, quality of product diminishing, salaries mostly on low end, international executive leadership frequently undermining each other and infighting

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Swarovski Response
4y
Thank you for your review. We want to ensure you that your concerns will be shared with upper management, as this kind of feedback is crucial to the improvement of our company. Equally important to us, is to make each individual employee, from our stores to our corporate offices, feel that they are valued, heard and listened to. And that they belong. We’re sorry you did not experience that during the time you were employed with the company. As always, we wish you all the best in your career and private life.

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Pros

Good benefits working part time

Cons

Retail hours can be difficult

2.0
Mar 24, 2026
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Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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