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      Very Decent Retail Sales Job - Retail Sales Associate Swarovski Employee Review

      5.0
      Oct 15, 2020
      Retail sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Clean and beautiful work environment, streamlined management, good benefits for full time employees, extensive and continued training programs, dedicated and motivated teams, sales incentives (though sometimes unclear), good customer relations, and a decent employee discount.

      Cons

      The pay and overall work environment is less 'Luxury' than the brand is looking for. The brand story is very much leaning towards hip and fashionable but luxury items, but this isn't reflected fully in the compensation and the some aspects of work environment. The music and dress code in stores for example, are more fast fashion leaning then luxury high end retailer leaning. I wish the compensation was more competitive to luxury, high end retailers. Additionally, the sales goals are often lofty and unattainable, which can be discouraging and doesn't allow room for growth/promotions/incentives.

      avatar
      Swarovski Response
      5y
      Dear Colleague Thank you for your review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. We are very sorry to hear you felt the pay and work environment are not according to your expectations. We strive to remain competitive in our compensation practices and regularly review our pay rates and benefit structures. Thank you also for sharing your reflection on music and outfit. We will pass it on to the appropriate department. We also encourage you to share your observations, opinions and comments directly with your leader, local or global HR department. We wish you many successes in your career at Swarovski.

      Explore other reviews about Swarovski

      5.0
      May 31, 2026
      Jewelry consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits working part time

      Cons

      Retail hours can be difficult

      2.0
      Mar 24, 2026
      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

      Cons

      Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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