Great company - Customer Service Swarovski Employee Review

5.0
Sep 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule. can work remotely

Cons

over abundance of work, not enough employees

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued, and we would like to thank you for your 10 plus years of service We are also thrilled to hear that you as a corporate employee have been able to take advantage of a flexible schedule, as we value work life balance and strive to provide our cooperate employees when possible the ability to work remotely, this is one of the many benefits we provide. As for your Cons: “over abundance of work, not enough employees", if you would like to provide additional feedback, we would love to hear from you. Swarovski has an open-door policy, we value our employees feedback and encourage our employees to reach out their manager, a member of upper management or HR at any time to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees, can we improve and remain relevant in today’s everchanging world. Once again, we want to thank you for taking the time to leave and wish you much success in your future with Swarovski.

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Pros

Family owned great place to work

Cons

Large company, lots of red tape

2.0
Mar 24, 2026
Recommend
CEO approval
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Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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