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      Swarovski

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      Swarovski reviews

      Fun job, difficult management, low pay - Keyholder/Brand Ambassador Swarovski Employee Review

      2.0
      Aug 26, 2019
      Keyholder/brand ambassador
      Recommend
      CEO approval
      Business Outlook

      Pros

      *The product is really fun to sell! *Amazing discount! *It's an easy job *There's not that much inventory so it's a much simpler job than other retail jobs. *At my location, all the employees were great (except the manager).

      Cons

      *Low pay (especially considering prior experience and skills) *Standing for 6-8 hours at a time *(Main complaint) Management at my location is extremely unprofessional. I did my best to work out the issues directly with them, then with their supervisor, then with the business abuse line-- all to no avail. I was not the only employee with an issue either who had exhausted every resource in order to come to a resolution and nothing has changed or been done. The current manager lies to customers and employees, shares personal and confidential information regarding employees with other employees, gossips, and has an overall lack of skills to be a helpful/functioning manager.

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      Swarovski Response
      6y
      Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Of Course, we are thrilled to read your list of many “Pros” and that your peers were “the BEST team I've ever worked with in my entire career”, building a culture of teamwork and connectedness is important to us at Swarovski. Equally important to us, is to make each individual employee, from our stores to our corporate offices, feel that they are valued, as they are an integral part of adding sparkle to everyday life and we are sorry to hear that you did not feel valued. As for your concerns, we want to thank you for taking the time to leave a review, here at Swarovski we truly value feedback both positive and negative and want to ensure you it will be shared with upper management as this kind of feedback is crucial to the betterment of the company. As always, we wish you all the best in your future endeavors

      Explore other reviews about Swarovski

      5.0
      Jun 20, 2026
      District sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Family owned great place to work

      Cons

      Large company, lots of red tape

      2.0
      Mar 24, 2026
      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

      Cons

      Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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