Swarovski was a *Sparkling* experience! - Executive Director, Sales Swarovski Employee Review

Thank you for taking the time to leave a review. At Swarovski, we love when employees want to share their positive experiences with us. As a private, family-based company, we pride ourselves on our passion and strong identity, and we are glad to hear this is something you value about the brand as well. In addition, we equally value constructive employee and customer feedback and appreciate you sharing your concerns with regards to “miscommunications & lack of clear vision”. Your feedback will be shared with upper management in both North America and Globally, as addressing this will only help us be a stronger Global brand. We also appreciate your advice, “Retail is changing, therefore, be open to new ideas, policies, and methods that support progression.” In response to this, there are a few ways in which we are integrating new technology and method to retail. For example, we are piloting new store concepts with augmented reality screens that use facial recognition to enable customers to virtually try on different products, with our first store debuting this past March in Chengdu, China, with more locations to follow. Once again, thank you for your advice and your feedback. We wish you much success in your future endeavors and look forward to welcoming you back as a customer in the future.