Be prepared to drink the kool aid - Store Manager Swarovski Employee Review

3.0
Apr 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Health Insurance / benefits (only for full time/salary positions) Employee Discount Upper management leaves you alone for the most part and tends to ignore you especially if your store is red and blue.

Cons

Pay! Swarovski expects all employees to put in 110% effort but only wants to pay the bare minimum. For example my part timers who have been with me for years make 12.30 and any potential new hires I get I have to offer 14.00. How is that fair to the loyal employees??? Company re-evaluated our bonus structure and tried to make it sound like our part timers will make $$$ however if part timer A works 10hrs a week and makes amazing sales and part timer B works 10 hours a week and makes mediocre sales they make the same exact bonus. New Bonus structure also eliminated quarterly bonuses for team members which based on the pay rates a lot of part timers depend on to make ends meet.

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Swarovski Response
7y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We are glad that you list the employee discount as a positive benefit, as this along with our retail employee allotment are two of the most revered benefits. We are also proud to be able to offer a full benefits package to all our Full-Time employees and a modified benefit package to our PT employees, including the ability to participate in our 401K. We continually evaluate the benefits we offer to our Full-Time and Part-time employees as most evidenced by the recent employee survey conducted for this reason. As for your concerns about pay, we strive to remain competitive in our compensation practices and regularly review. This new bonus program, that you may not agree with, was rolled out after much research to foster an environment where teamwork can flourish. The new bonus structure also embraces an omni channel approach to selling as it takes into consideration the success of the entire North America market including our online sales. We value this feedback and it will be shared with upper management both in North America and Globally. If you would like to reach out to a member of our HR team or Upper Management, we would be happy to address your concerns in depth. This kind of feedback is crucial to the betterment of the company. As always, we wish you all the best in your current and future endeavors at Swarovski.

Explore other reviews about Swarovski

5.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits working part time

Cons

Retail hours can be difficult

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay, full time benefits, store discount, mall discount

Cons

Management, training, inhumane working conditions.

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