No family ethos anymore - Anonymous employee Swarovski Employee Review

2.0
Apr 21, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Staff discount, and holiday allowance.

Cons

Just a number and not treated with respect. Constantly bringing in new management who think they know better then everyone who has been there for years, and produced continual LFL results.

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Swarovski Response
7y
First of all, our team at Swarovski would like to thank you for taking time to leave a review. We’re so glad to hear that you enjoyed our “Staff discount and holiday allowance”. We strive to be an inclusive workplace that offers generous compensation, discounts, and recognition for our employees, so they can shine as much as our product. However, we are sorry to hear about your concerns, about the lack of “respect” and lack of family ethos. Fostering a culture of connectedness and support is something we strive for at Swarovski, with every employee regardless of their title. We also pride ourselves on our open-door policy, so we encourage are current employees to reach out to a member of our HR team to share their concerns in more detail, so we can address them. Feedback from current and former employees Positive and/or Negative is one of the most valuable tools we have, to help guide us in creating a positive and productive work environment.

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Pros

Good benefits working part time

Cons

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Mar 24, 2026
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Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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