Mixed feelings - Anonymous employee Swarovski Employee Review

4.0
Nov 7, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Beautiful product, great discounts available, structure and dependency in head office. Monthly store bonuses for team achieving joint sales targets - split by hours worked.

Cons

My only cons were the store team; specifically the store manager I worked with. Refused accountability and no sense of urgency or responsibility for the team. Sales focused - if you don't enjoy that, or need proper commission to motivate you to sell, it's not the place for you.

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5.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits working part time

Cons

Retail hours can be difficult

2.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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