Worst retail experience ever over my 20 years retail experience - Store Manager Swarovski Employee Review

1.0
Jan 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Hardly any apart from very few genuine people who still work for the company

Cons

No support at all from Senior Mangement including all departments and especially HR , marketing , visual merchandise etc This company is full of politics and only if you follow them you can see some sort of progression. Hard working people get lost and unfortunately rules apply only for certain employees and not for all of them HR department is the worst i ever experienced in my career so far with lack of support and communication with their employees Zero recognition from area Managers And higher Management CEO level Fake promises and fake people who all they do is lick in order to do well in their excisting positions Would i ever recommend someone to work for Swarovski Uk? Certainly NO unless you are fake ...

Explore other reviews about Swarovski

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The management team is refined and very accommodating. I loved my time here. I had so many opportunities to learn and grow through my experiences, and working with the team was amazing. Holiday seasons were stressful but never unfun. The management here really makes you feel cared for. Love the discount on most jewelry as well.

Cons

Scheduling could be volatile during holiday seasons, but that's to be expected for a front-line sales position.

2.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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