Don't even bother - Anonymous employee Swarovski Employee Review

1.0
Jan 12, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The discount 50% was nice , sometimes you were better of buying as a customer. Other than this there's nothing but cons.

Cons

Where should I start? Let's see, the management isn't professional at all. The Store and assistant manager expected nothing but the best from all of their employees. A lot of gossip between managers and people from other stores (They fed themselves out of gossip, very unprofessional). Favoritism was indeed present at all times, store manager was very unfair with scheduling people, she would give the top sellers the most hours and that wasn't fair at all. Also a lot of gossip and drama in the store which was intolerant. They called this luxury retail I call it a bunch of bs to bring people in. Over priced cheaply made jewelry, we basically had to lie to customers about the product. If the product tarnished it was their fault not the company's. We had to keep track of a client book, if we didn't have enough clients in a week then you'll get written up. The dress code was ridiculous. This company is ran very badly I do not recommend it all.

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May 31, 2026
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Pros

Good benefits working part time

Cons

Retail hours can be difficult

2.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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