Overpriced, Overworked, and Underpaid - No Wonder They're Being Sued - Anonymous employee Swarovski Employee Review

2.0
Oct 31, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to look at pretty, shiny things (locked in glass cases) all day. The employee discount (30%) was decent.

Cons

You'd have to spend hours dusting all the crystal - multiple times a day. The company had a policy that you could ONLY wear their jewelry (with the exception of religious medals and wedding rings). Our DM required us to wear 3 pieces - that we had to buy with our own money - and we were often criticized for not wearing the trendy fashion pieces (that usually run for $250+). Mind you, this is being paid $9-$10/hr, working part-time for 12-20 hours/week. The dress code was laughable. We had to wear dark suits and women were required to wear heels for their entire shifts. Mind you, part of the job required us to climb ladders to reach product. Failure to adhere to dress code was grounds for a write-up. Our sales goals were also unrealistic. We'd be expected to sell several thousands of dollars worth of overpriced (and cheaply made) crystal jewelry AND memberships to the crystal society every week, or risk being written up.

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5.0
May 31, 2026
Recommend
CEO approval
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Pros

Good benefits working part time

Cons

Retail hours can be difficult

2.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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