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Sofitel Hotels

Part of Accor

Engaged Employer

I LOVED (nearly) EVERYONE I WORKED WITH - Team Leader - Executive Lounge Sofitel Hotels Employee Review

4.0
Nov 14, 2021
Recommend
CEO approval
Business Outlook

Pros

It depends on who owns your hotel! Do your research as Covid brought MASSIVE budget cuts and the hotel I worked for went waaaay downhill so so quickly. I loved that place, I even loved doing overtime. Until Covid happened. And once we came back from lockdown, it was clear how they really thought of us. No food, no staff appreciation, no guest amenities, budget cuts everywhere. But in all honesty, everyone I worked with (pretty much, par a few as with any workplace) were wonderful amazing colleagues and made my day every single day. The recruitment team knew what they were doing and they picked some really awesome, fun, loveable, dedicated people, and I'm so happy to have worked there :)

Cons

Cost cutting was valued over employee and guest experience. No follow up on complaints. Getting used to saying Bonjour and Merci all the time ! :)

Explore other reviews about Sofitel Hotels

1.0
Jun 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you’re looking to push the absolute threshold of your mental health and see how much gaslighting you can endure on any given day, this is the place for you! It is truly a masterclass in psychological endurance—especially if you have any sort of family responsibilities or personal obligations outside of work.

Cons

For a company whose defining ethos is built on providing 'heartfelt care,' they sure do an interesting job of abandoning their explicit employee promise to ensure teams 'Enjoy & Feel Valued' the moment they manage to completely invert those words the moment an employee faces real-world challenges, substituting empathy with hostile isolation replacing support with systemic marginalization and retaliatory conduct.

1
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