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Sofitel Hotels

Part of Accor

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"Auparavant, Magnifique" - Anonymous employee Sofitel Hotels Employee Review

3.0
Sep 16, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Under previous ownership and for most of my time there, it was one of the best work environments I've ever had. They screen for the best qualified applicants for the job and then have confidence that you'll perform well with a fair amount of independence and autonomy. International work force with employees and interns from all over the globe.

Cons

Under current ownership things have been left to rot. Focus is on the bottom line and not the welfare of its employees. Tipped employees make nothing off of third party booking guests. Terrible health insurance, high turnover and awful food in the employee cafeteria. If you have a writeup, it remains in your record for one year which eliminates any possibility of transfer or advancement. They often passed over many qualified employees for advancement and hired from the outside, creating an atmosphere of contempt and mistrust. Many employees had been there since the hotel opened. Those old timers including myself have mostly left. Quel dommage, it used to be "magnifique."

Explore other reviews about Sofitel Hotels

1.0
Jun 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you’re looking to push the absolute threshold of your mental health and see how much gaslighting you can endure on any given day, this is the place for you! It is truly a masterclass in psychological endurance—especially if you have any sort of family responsibilities or personal obligations outside of work.

Cons

For a company whose defining ethos is built on providing 'heartfelt care,' they sure do an interesting job of abandoning their explicit employee promise to ensure teams 'Enjoy & Feel Valued' the moment they manage to completely invert those words the moment an employee faces real-world challenges, substituting empathy with hostile isolation replacing support with systemic marginalization and retaliatory conduct.

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