Overall A Good Job - Customer Service Representative (CSR) MSC Cruises Employee Review

4.0
Oct 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Laid back environment to work in

Cons

Pay is not enough for most

avatar
MSC Cruises Response
1y
Good day, Thank you for taking the time to share your thoughts about working with us. We are glad to hear you’ve enjoyed the laid-back environment and found the role to be a good fit overall. We understand that pay is an important factor, and we are committed to regularly reviewing our compensation structure to ensure it remains competitive and fair. Your feedback is valuable as we continue to make improvements to support our team’s satisfaction and growth. If there is anything specific that you would like to share that could help us improve - we would love to hear from you directly. Please feel free to reach out to the HR team. Kind regards, Danielle McGrath

Explore other reviews about MSC Cruises

5.0
May 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Knowledge Cultural exchange Trips Dollar payments

Cons

Full time job Tiredness Long hours on duty Food sometimes bad

1.0
Jun 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not many pros to highlight

Cons

Very toxic environment in a short period of time. Was only there for a few weeks before I noticed the mircromanaging of middle and upper management. People seemed to be watching every little thing you did to try and catch you in a mistake. Also, people were watching how often I used my phone, what time I arrived, ate lunch, and left everyday. Just a very strange workplace and I would not recommend anyone work here

See reviews by: Helpful|Rating|Date|All