Good but stressful - Contact Centre Agent (40 Hours) MSC Cruises Employee Review

Good afternoon, Thank you for taking the time to share your thoughts and experiences with us on Glassdoor. We genuinely appreciate your feedback as it helps us continuously improve our workplace environment. We're delighted to hear that you enjoyed your time at our London office and found the computer setup provided for home workers to be beneficial. Ensuring our team has the necessary tools and resources, whether in-office or remote, is a priority for us, and we're glad to hear it's been helpful for you. Regarding your concerns about certain managerial styles and work expectations, we take these matters seriously. While it's heartening to know that some managers have left a positive impression, we understand that consistency across all management levels is essential for fostering a supportive and balanced work environment. Your feedback about feeling overloaded during busy times is duly noted. We acknowledge the importance of maintaining a healthy work-life balance and will take your suggestions into consideration. During our hiring process we do ensure that all team members are aware of the frequency of weekend working in certain roles - to ensure that this will suit well their work/live balance, it is important to us that the team can enjoy their personal time. Creating a work culture where every team member feels valued, supported, and empowered is paramount to us. Your insights provide valuable guidance as we strive to achieve this goal. If you have any further suggestions or concerns, please don't hesitate to reach out to us directly. Once again, thank you for your honest feedback. We're committed to making continuous improvements based on the input of our valued team members like yourself. Best regards, Danielle McGrath Head of Talent Acquisition and Management