Call Center Agent - Customer Service Agent MSC Cruises Employee Review

4.0
Aug 13, 2022
Recommend
CEO approval
Business Outlook

Pros

I get to work remotely so that’s a big plus

Cons

You’re kind of on your own when a customer is upset and wants to speak to a manager

Explore other reviews about MSC Cruises

5.0
May 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Knowledge Cultural exchange Trips Dollar payments

Cons

Full time job Tiredness Long hours on duty Food sometimes bad

3.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkes and a good brand to work for

Cons

The pay is unstable and high pressure work. Still feels like a startup.

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