overworked, lack of respect - Patient Service Representative MIT Employee Review

Plenty of cons working at MIT Medical. All Patient Service Representatives and their direct supervisors are very clearly overworked. Administration does not listen to our feedback about the need for more PSRs since they keep a head count to a minimum. They can't empathize with how over burdened their support staff employees are with work. Hardly any mental health support--which is greatly needed since you have patients yelling at you very often. Student patients are generally friendly and understanding. Tenured staff and retired academic staff from back in the day are EXTREMELY rude, very entitled, and treat PSRs as if we are lesser beings. It's dehumanizing and takes an extreme tole on your mental well-being. Everyone is dead inside and because of that, I've seen such impersonal interactions with patients--which is a shame because it just reinforces how horrible the US healthcare system is. You may want to help patients, especially since so many call sounding rather distressed--but the bureaucracy just kills any hope you may have of trying to change the system. Also, because of the pandemic, they froze raises for nearly 2 years. While this matter was out of MIT Medical's hands, nonetheless there could have been at least a show of the main administration's advocacy to pay their essential workers what they deserve. I never got a raise and was paid with my entry level pay for the 2 years I worked there.