Disappointing Leadership – A Toxic Environment Driven by Poor Management - Anonymous employee LRG Employee Review

1.0
Jan 13, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some great colleagues who genuinely care about their work. Decent benefits, though they don’t make up for the environment.

Cons

Senior management lacks transparency and communication, making it difficult for teams to stay aligned and motivated. There’s a noticeable culture of favouritism, which creates tension and demoralises staff. Management is reactive rather than proactive, addressing problems only after they become major issues. Feedback is either ignored or met with defensiveness—there’s no real effort to improve. High turnover due to dissatisfaction, yet leadership doesn’t acknowledge or address the root causes. Bullying tactics are used by senior management, which is demoralising and leads to a toxic working environment where staff feel undervalued and intimidated

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LRG Response
1y
Thank you for taking the time to share your thoughts and experiences. The points you’ve raised are deeply concerning and highlight areas we would like to address with you. Due to anonymity with Glassdoor reviews, we are unable to investigate this further. If you’re open to discussing this further, our Group HR Operations Manager, Sophie Wiseman, would be happy to speak with you in confidence. Her email is SWiseman@lrg.co.uk. Thank you again for sharing your feedback and hope to hear from you soon. Razna - HR Department.

Explore other reviews about LRG

5.0
Dec 28, 2023
Recommend
CEO approval
Business Outlook

Pros

It was a good work environment

Cons

Bad work environment for managers

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LRG Response
2y
Thank you for leaving us a 5* review and your feedback around work environment in particular for managers. We would be keen to understand a little more about your comments around this, to hopefully improve and better our offerings to managers. Please email lifeatlrg@lrg.co.uk we look forward to hearing from you! Razna - HR Department
2.0
Apr 27, 2024
Recommend
CEO approval
Business Outlook

Pros

It help me a lot during my student years I was earning

Cons

It took so much time Customer satisfaction was the thing

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LRG Response
1y
Thanks for sharing your feedback, we're glad to hear your employment with LRG supported you through your student years, however are disappointed to hear that you felt our customer satisfaction did not score well. Our Google Reviews as an organisation is at 4.5 stars out of 5 which is something we pride ourselves on. Albeit, we are always looking to improve our customer satisfaction and have recently been accredited by the institute of Customer Service, which will help maintain and enhance service standards. Thanks again for your review. Razna - HR Department
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