No support from above , branch managers are expected to deal with everything and when things get tough senior management make it pretty clear you are on your own. Unrealistic budgets set making it hard to ever achieve but pressure is piled on. RLD’s so concerned about their area being top of the league that they encourage negs to fudge figures- ours used to call it “grey areas” Company make stupid decisions like continually bringing in fee uplifts, rolling them out without any notice to branches and then leaving branches to deal with the inevitable fall out from landlords Staff morale was through the floor and turnover was high meaning it was really hard to keep a team together. Management talked a good game about taking steps to improve things but none of it was ever actioned or followed through. Illegal practice is encouraged, faking safety documents, moving tenants in without correct right to rent documents just to get move ins over the line. All highly risky for the landlords and the BM’s. Long working hours, lot of demand placed on staff by the business. Customer care very far down the list and waaaaayyy below making a profit. I have never had to deal with so many complaints in my life. Rash decisions made all the time on policy, staffing, branch closures etc, with no plan in place about the knock on effects for the team on the ground. Above branch level all they care about are results and profits but the company is so poorly run that the reputation is in tatters making it really hard for branches to deliver what is expected.
