Great incentives, poor communication - Lettings Manager LRG Employee Review

3.0
Feb 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Good training programme and career prospects & lots of room for progression. Target driven so encourages staff to have good work ethic. Really good incentives with the awards each quarter / annually and also little incentives between regions etc to keep staff motivated.

Cons

Poor communication to staff. Opposing opinions in sales & lettings and information gets passed onto different department at different times so you usually find out things through colleagues rather than from your employer. Customer service has gone down hill & it's more about business profits rather than what's right for the customer.

Explore other reviews about LRG

5.0
Dec 28, 2023
Recommend
CEO approval
Business Outlook

Pros

It was a good work environment

Cons

Bad work environment for managers

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LRG Response
2y
Thank you for leaving us a 5* review and your feedback around work environment in particular for managers. We would be keen to understand a little more about your comments around this, to hopefully improve and better our offerings to managers. Please email lifeatlrg@lrg.co.uk we look forward to hearing from you! Razna - HR Department
2.0
Apr 27, 2024
Recommend
CEO approval
Business Outlook

Pros

It help me a lot during my student years I was earning

Cons

It took so much time Customer satisfaction was the thing

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LRG Response
1y
Thanks for sharing your feedback, we're glad to hear your employment with LRG supported you through your student years, however are disappointed to hear that you felt our customer satisfaction did not score well. Our Google Reviews as an organisation is at 4.5 stars out of 5 which is something we pride ourselves on. Albeit, we are always looking to improve our customer satisfaction and have recently been accredited by the institute of Customer Service, which will help maintain and enhance service standards. Thanks again for your review. Razna - HR Department
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