DO NOT WORK HERE - Brand Ambassador HelloFresh Employee Review

1.0
May 8, 2019
Recommend
CEO approval
Business Outlook

Pros

Not a single pro to this position. They will fill you with lies when in reality you will be working at the Philadelphia Mills Mall every other week badgering people to sign up, not be reimbursed for your travel, and expect to make 7 sales a week ( anything less you aren't even paid!)

Cons

Management, terrible pay, and you'll work 6/7 days of the week. Four managers in less than a year in Philadelphia....they do not care about this location or its employees; just money.

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HelloFresh Response
7y
Thank you for taking the time to write this review, we appreciate you sharing this feedback. As a Brand Ambassador at HelloFresh, you have the ability to earn uncapped commissions in addition to your competitive base hourly pay. We aim to schedule Brand Ambassadors at high-impact events to maximize their sales potential, which increases the total commission they are able to make. These events are frequently on the weekends as they have higher traffic and so there is the likelihood that you may need to work over the weekends. While driving to events to represent HelloFresh can be a requirement of the job, we gladly reimburse the cost of gas to accommodate this expense as well as providing the opportunity to sign up for to WageWorks, which may assist in covering the costs of your parking. While it sounds like there are some areas for improvement in your experience on the sales team at HelloFresh, we appreciate you sharing this feedback with us and we have passed it directly along to the sales leadership team here at HelloFresh.

Explore other reviews about HelloFresh

5.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job great benefits can be

Cons

Fast paced environment can be

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HelloFresh Response
2mo
Hi there, we’re thrilled to know that the benefits are a part of what makes your experience here so fulfilling. Your hard work and enthusiasm are critical to our continued progress, and we are so thankful to have you with us. Here’s to achieving even more together in the future! Thank you & best regards, DS & Your HelloFresh HR Team
1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hybrid environment. In-office requirement is 50% of the month, but there is significant autonomy in how those days are scheduled (eg. you can decide to condense your in-office days the first 2 weeks of the month, and work remotely for the next 2 weeks).

Cons

1- Compensation (particularly base salary) is significantly below market. Reliance on RSU as a major component of the compensation package is problematic, given the company’s stock has severely plummeted over the last 5 years (and continues to do so). 2- Professional development is virtually non-existent. Internal promotions are rare (even for top performers) and highly political. 3- Constant reorganizations and frequent layoffs. It is difficult to feel secure in your position when entire teams are being phased out every few months. 4- Toxic and fear-driven culture. There is a prevalent culture of backchannel feedback and a palpable, constant sense of fear regarding job security and retaliation. 5- Unsustainable business model, still. Service is overly reliant on discounting and promotions, which has negatively impacted brand perception and long-term customer value. Path to sustainable growth is unclear. Leadership also doesn't seem to know what to do, as they frequently pivot strategy, with new directions introduced every few months (if not every few weeks). This lack of consistency creates a sense of instability and leaves teams feeling as though the company lacks a cohesive, long-term vision. 6- Leadership tone. Leaders often lack respect for both employees and the customer base (it is common for them to make derogatory and insulting comments in business meetings about customers who cancel their service).

3
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HelloFresh Response
5d
Hello, thank you for bringing this to light. At HelloFresh, we prioritize creating a safe and supportive environment for all employees. Any behavior involving harassment or discrimination is thoroughly investigated under our zero-tolerance policy. Please consider contacting us directly at hf-feedback@hellofresh.com so we can address your concerns via the appropriate channels and process. Thank you & best regards, DS & Your HelloFresh HR Team
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