Cool company, high expectations - Case Manager Goodwill Employee Review

3.0
Mar 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Some really amazing work is done through the efforts of Goodwill Central Texas. The case managers and staff truly care about giving their clients quality service

Cons

Because the company is spread so far across Austin, it can be difficult to have your work recognized by the people that matter. If you do not have a strong/solid immediate supervisor, managing to get the support from a quality person is not easy. You are also expected to put a lot of time into "supporting the organization" off the clock...unpaid but required (even though they do not say it is)

Explore other reviews about Goodwill

5.0
Feb 1, 2026
Recommend
CEO approval
Business Outlook

Pros

This place does so much good for the community that the community does not know it does.

Cons

Not a con with the organization, but the space is hard to keep up with compensation wise

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Work fulfilling both physically and socially, dealing with donors and fellow employees for this retiree and former legal and business professional.

Cons

Creepy, clannish, petty, and cultish management is more interested in humiliating others under the guise of "following rules" many of their own making than in ensuring that the work facility is properly equipped to handle daily workflow. Communication nonexistent. Managers pop in and out, apparently stationed at some secret location.  Robotic replies to legitimate work questions when they weren't out-and-out nasty.  I've occasionally dealt with this sort of folks, but never an entire collection of them cheering each other on as might appear in some deleted scene from "One Flew Over the Cuckoo's Nest." Poisonous and bizarre. Recommended only for the Abnormal Psychology student.

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