Not so Goodwill! - Store Manager Goodwill Employee Review

1.0
Jun 9, 2016
Recommend
CEO approval
Business Outlook

Pros

There are none, horrible company all around!

Cons

Was hired as a manager on salary, then they switched management to hourly. I was told in order to make my salary I would have to work 8hrs regular pay then 2 hours overtime everyday, so a normal day is either 8am-6pm or 12am-10pm. But you never actually make the promise overtime because of your lunch period. The Assistant managers and key holders have better schedules and perks, especially if you’re a woman. The job is very, very dirty with lots of lifting. As a manager you’re actually a glorified cashier, restroom attendant, dressing room attendant of bathroom cleaner. The company believes in skeleton crews, so many times you’re on register and at the same time unlocking the restrooms and fitting room doors. And because you're a guy you need to stop in middle of doing all three and expected to help a customer out to their car with a piece of furniture. You are also expected to clean the public and employees restrooms because there is no cleaning crew. They list this as ‘’maintenance'’ in your contract. Screwing a light bulb is maintenance, not cleaning hazard waste! Many, many a times there is feces and urine everywhere and not just the bathrooms. We actually had a toilet backup all over the front of the store and everyone was told to clean it up or be fired. One hint, on the back of your badge is a 800 number for that hazard waste clean up, they don’t tell you about! Use it! Also, do your history on this company, it is for profit!

Explore other reviews about Goodwill

5.0
Feb 1, 2026
Recommend
CEO approval
Business Outlook

Pros

This place does so much good for the community that the community does not know it does.

Cons

Not a con with the organization, but the space is hard to keep up with compensation wise

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Work fulfilling both physically and socially, dealing with donors and fellow employees for this retiree and former legal and business professional.

Cons

Creepy, clannish, petty, and cultish management is more interested in humiliating others under the guise of "following rules" many of their own making than in ensuring that the work facility is properly equipped to handle daily workflow. Communication nonexistent. Managers pop in and out, apparently stationed at some secret location.  Robotic replies to legitimate work questions when they weren't out-and-out nasty.  I've occasionally dealt with this sort of folks, but never an entire collection of them cheering each other on as might appear in some deleted scene from "One Flew Over the Cuckoo's Nest." Poisonous and bizarre. Recommended only for the Abnormal Psychology student.

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