Automated, Unfair Processes with No Human Judgment - Anonymous employee Crossover for Work Employee Review

1.0
Jul 7, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fully remote, work from anywhere in the world. Flexible working hours. Highly paid compared to many global remote roles.

Cons

I consistently delivered strong results under my skillset, but was moved arbitrarily between teams to handle irrelevant WorkSmart tickets outside my domain, then fired for not resolving them within unrealistic 4-hour timers, without proper knowledge transfer or ramp-up. Even after 2-3 years and successfully passing all the required tests again, your system still automatically rejects former employees, implying that once someone is fired, they are permanently considered unfit, with no opportunity for growth or re-evaluation. One application passed review but was left idle for weeks, eventually marked “Process Stopped” with instructions to “Reapply after X date” without explanation. Feels like a black hole for candidates, with repeated reapplication loops and no closure, even for ex-employees who have already worked for them.

avatar
Crossover for Work Response
10mo
Thanks for sharing your experience—I genuinely appreciate your honesty. While our rigorous systems, like WorkSmart, are intentionally designed to maintain high standards and performance, I completely understand how being shifted between teams without adequate support can feel unfair and frustrating. Regarding the reapplication process, our automated filters reflect our uncompromising approach to maintaining excellence. However, your point about providing clearer communication and opportunities for demonstrating growth over time is well-taken. Your feedback highlights important areas for us to consider as we continue refining a culture that is demanding yet transparent, and fair yet focused on exceptional performance. Thanks again for bringing this perspective to our attention.

Explore other reviews about Crossover for Work

5.0
Sep 26, 2025
Recommend
CEO approval
Business Outlook

Pros

great company to work for, salary on time

Cons

Demanding work and expects excellence

2
avatar
Crossover for Work Response
8mo
Glad to hear it’s a great fit and that pay’s been smooth. And yes—the bar is high by design. Thanks for the 5 stars and for leaning into the challenge.
2.0
Jul 30, 2018
Recommend
CEO approval
Business Outlook

Pros

Crossover does require work from home. For many, this is a good thing and, for me, helped productivity. The salary is good, but depending upon your country's tax situation it might not be as good as it seems on the surface.

Cons

Where do I start? I tried to be objective with my 2-star rating; Crossover isn't unethical or stealing from their employees or anything like that. However, for a seasoned professional, be warned... I joined in one of the Very High Dollar executive-level positions being driven by their desire to acquire 50+ companies in the near term. I'm in the US. As such (and I knew this going in), the tax consequences for being a contractor are non-trivial. There's also the consideration that you must fund any perks yourself - healthcare, retirement, etc. While the salary is generous enough to do that, it's not as shiny as it seems on the surface. Your mileage may vary depending upon your home country. What I really disliked: Constant tracking/ justification of work stream. Seriously. As others have pointed out, it's difficult to actually *get* credit for a full work week without working extra. Especially in some of the higher-level, more 'creative' positions such as architect, product management, etc. there's minimal or no opportunity to review or think over things. For me, I work in bursts followed by small distractions in which I'm running the problems in the background of my thoughts. A variety of coworkers and management in my history have almost universally commented about the volume of good work I produce. Even my peers at Crossover had no problem with the quantity or quality of my production. However, their tracking software and systems simply don't credit anything other than linear, constant "work". This was bad for me, resulting in me working extra, reworking things as I attempting to change my processes, "faking" it, or simply working longer to attempt to make my hours. I also felt bad for some of the more junior or "factory" positions. It really is tracked by the minute, with lots of incentive to find "problems" with productivity. This is really a thinly-veiled method of wringing blood out of a turnip, by finding flaws or gaps and essentially docking pay. Yeah, the salaries are good but the amount of ancillary work that goes into making "real" hours is awful, and I felt like a chump contributing to it. I had to quit for my sanity.

1585
avatar
Crossover for Work Response
6y
We appreciate your review. Our wages are paid in USD, so it's not going to be as competitive in high tech markets like San Francisco or Boston in the United States where software development is ultra-competitive. However, wages for the same jobs are very competitive in other US cities and outside the US. Sometimes these wages can be 5-6x the local average. Our business model is unique and isn't for everyone. We aren't trying to be like everyone else. The future of work is being redefined. We pride ourselves in being a pioneer in this new paradigm. If you want to know more about this work model, you can read about it here: https://medium.com/@crossoverforwork/the-factory-model-enabling-massive-scale-across-business-functions-98b18ad574f8
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