Performance metrics/ so many changes / Quick to hire and Quick to fire - L1 Customer Support Engineer Crossover for Work Employee Review

3.0
May 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Great colleagues. Team mates do their best and help each other. The company has kind of figured out how to remote work right with their management tools, recruitment and hiring process and payments of salaries but there are lot of things the tools cannot measure. Break time is on you. So basically is not 8 hours but 8 + 30mins or 1 hours of break :9 hours.

Cons

Performance metrics are broken. All you told is to train on more products so that you can get more tickets and get your numbers up. L1 scope of responsibility vary from product to product and it takes a longer time to solve some issues than other. It does not take into account the product for which an issue is solved. This is logical (imo, everyone should understand this) but most of Management do not seem to understand this and if they do, they have no regards for this as seen in the Quality assessments Too much micro managing. Good feedback from people on the ground are mostly ignored. Quick to fire (No notice given from management to employeer before they are let go. not even a day's notice)

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Crossover for Work Response
7y
Thank you for taking the time to share your feedback. We’re sorry that didn't get the proper training, if you would like to discuss your specific situation further please reach out to our HR team at MessageHR@Crossover.com.

Explore other reviews about Crossover for Work

5.0
Sep 26, 2025
Recommend
CEO approval
Business Outlook

Pros

great company to work for, salary on time

Cons

Demanding work and expects excellence

2
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Crossover for Work Response
8mo
Glad to hear it’s a great fit and that pay’s been smooth. And yes—the bar is high by design. Thanks for the 5 stars and for leaning into the challenge.
2.0
Jul 30, 2018
Recommend
CEO approval
Business Outlook

Pros

Crossover does require work from home. For many, this is a good thing and, for me, helped productivity. The salary is good, but depending upon your country's tax situation it might not be as good as it seems on the surface.

Cons

Where do I start? I tried to be objective with my 2-star rating; Crossover isn't unethical or stealing from their employees or anything like that. However, for a seasoned professional, be warned... I joined in one of the Very High Dollar executive-level positions being driven by their desire to acquire 50+ companies in the near term. I'm in the US. As such (and I knew this going in), the tax consequences for being a contractor are non-trivial. There's also the consideration that you must fund any perks yourself - healthcare, retirement, etc. While the salary is generous enough to do that, it's not as shiny as it seems on the surface. Your mileage may vary depending upon your home country. What I really disliked: Constant tracking/ justification of work stream. Seriously. As others have pointed out, it's difficult to actually *get* credit for a full work week without working extra. Especially in some of the higher-level, more 'creative' positions such as architect, product management, etc. there's minimal or no opportunity to review or think over things. For me, I work in bursts followed by small distractions in which I'm running the problems in the background of my thoughts. A variety of coworkers and management in my history have almost universally commented about the volume of good work I produce. Even my peers at Crossover had no problem with the quantity or quality of my production. However, their tracking software and systems simply don't credit anything other than linear, constant "work". This was bad for me, resulting in me working extra, reworking things as I attempting to change my processes, "faking" it, or simply working longer to attempt to make my hours. I also felt bad for some of the more junior or "factory" positions. It really is tracked by the minute, with lots of incentive to find "problems" with productivity. This is really a thinly-veiled method of wringing blood out of a turnip, by finding flaws or gaps and essentially docking pay. Yeah, the salaries are good but the amount of ancillary work that goes into making "real" hours is awful, and I felt like a chump contributing to it. I had to quit for my sanity.

1585
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Crossover for Work Response
7y
We appreciate your review. Our wages are paid in USD, so it's not going to be as competitive in high tech markets like San Francisco or Boston in the United States where software development is ultra-competitive. However, wages for the same jobs are very competitive in other US cities and outside the US. Sometimes these wages can be 5-6x the local average. Our business model is unique and isn't for everyone. We aren't trying to be like everyone else. The future of work is being redefined. We pride ourselves in being a pioneer in this new paradigm. If you want to know more about this work model, you can read about it here: https://medium.com/@crossoverforwork/the-factory-model-enabling-massive-scale-across-business-functions-98b18ad574f8
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