A few points to consider - Customer Support Engineer Crossover for Work Employee Review

3.0
Mar 23, 2019
Recommend
CEO approval
Business Outlook

Pros

You can't beat remote work. All the people I've interacted with have a positive and kind attitude.

Cons

There is a bleak general atmosphere. I haven't met anyone who is putting in more work than it's required of them. Everyone is doing their job just enough to not get fired, which suggests a lack of passion, and it's due to the way employees are viewed by management. The arrangement is such that anyone can be let go at the drop of a hat, which makes it all the more difficult to reach a state of mental comfort conducive of focus and performance. There is no actual motivating factor other than that weekly paycheck. Their mantra is to improve by 25% each quarter, which is utter disregard for basic limitation of human biology. It's ok to push yourself, but everything plateaus at some point. In the weekly department meetings, we get the news that the performance bar is moving up, and the rhetoric is pretty much based on all the many ways in which we can fail. If you generate a word cloud from the meeting transcripts, which I do, the word "fail" will almost always show up front and center. For as long as I've been around, in all the meetings, we are presented with the point "if you don't like it, hit the road". The products we are supporting are B2B solutions with complex architecture. Each one of them requires advanced knowledge of different tool sets, in addition to the product itself. The latest policy is to have every support agent know about 15 of these things. It's a proven scientific and historic fact that specialization leads to better performance, yet this management is pushing for broadening of the scope, just so that there is uniformity, and consequently, everyone is expandable. It's not a very comforting feeling, dear I say bordering on soul-consuming.

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Crossover for Work Response
7y
Thanks for your suggestions! To successfully manage remote teams, we need to use a combination of technology and processes. Having nearly 4,000 virtual workers around the globe means we've got pretty good at this. Of course, having the right technology tools is essential, but proper processes let you get work done in the absence of all else. It provides structure and direction for getting things done. Technology is what makes virtual teams possible. Having company and department instant collaboration tools can help you build a strong bond with virtual teams. It offers workers and their manager complete transparency. It also helps to measure progress and what it takes to reach individual and team targets. Organizations use Worksmart to collaborate on how to achieve their goals best, measuring what works by analyzing the feedback that Worksmart provides.

Explore other reviews about Crossover for Work

5.0
Sep 26, 2025
Recommend
CEO approval
Business Outlook

Pros

great company to work for, salary on time

Cons

Demanding work and expects excellence

2
avatar
Crossover for Work Response
8mo
Glad to hear it’s a great fit and that pay’s been smooth. And yes—the bar is high by design. Thanks for the 5 stars and for leaning into the challenge.
2.0
Jul 30, 2018
Recommend
CEO approval
Business Outlook

Pros

Crossover does require work from home. For many, this is a good thing and, for me, helped productivity. The salary is good, but depending upon your country's tax situation it might not be as good as it seems on the surface.

Cons

Where do I start? I tried to be objective with my 2-star rating; Crossover isn't unethical or stealing from their employees or anything like that. However, for a seasoned professional, be warned... I joined in one of the Very High Dollar executive-level positions being driven by their desire to acquire 50+ companies in the near term. I'm in the US. As such (and I knew this going in), the tax consequences for being a contractor are non-trivial. There's also the consideration that you must fund any perks yourself - healthcare, retirement, etc. While the salary is generous enough to do that, it's not as shiny as it seems on the surface. Your mileage may vary depending upon your home country. What I really disliked: Constant tracking/ justification of work stream. Seriously. As others have pointed out, it's difficult to actually *get* credit for a full work week without working extra. Especially in some of the higher-level, more 'creative' positions such as architect, product management, etc. there's minimal or no opportunity to review or think over things. For me, I work in bursts followed by small distractions in which I'm running the problems in the background of my thoughts. A variety of coworkers and management in my history have almost universally commented about the volume of good work I produce. Even my peers at Crossover had no problem with the quantity or quality of my production. However, their tracking software and systems simply don't credit anything other than linear, constant "work". This was bad for me, resulting in me working extra, reworking things as I attempting to change my processes, "faking" it, or simply working longer to attempt to make my hours. I also felt bad for some of the more junior or "factory" positions. It really is tracked by the minute, with lots of incentive to find "problems" with productivity. This is really a thinly-veiled method of wringing blood out of a turnip, by finding flaws or gaps and essentially docking pay. Yeah, the salaries are good but the amount of ancillary work that goes into making "real" hours is awful, and I felt like a chump contributing to it. I had to quit for my sanity.

1585
avatar
Crossover for Work Response
7y
We appreciate your review. Our wages are paid in USD, so it's not going to be as competitive in high tech markets like San Francisco or Boston in the United States where software development is ultra-competitive. However, wages for the same jobs are very competitive in other US cities and outside the US. Sometimes these wages can be 5-6x the local average. Our business model is unique and isn't for everyone. We aren't trying to be like everyone else. The future of work is being redefined. We pride ourselves in being a pioneer in this new paradigm. If you want to know more about this work model, you can read about it here: https://medium.com/@crossoverforwork/the-factory-model-enabling-massive-scale-across-business-functions-98b18ad574f8
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