Pros
Time off for family issues. The people are great.
Cons
Lack of Communication. Promotions, pay scale. Managers should base the pay-scale within the family of UTC. I was told because we live and work in a rural city in Tennessee they base the salaries on industries within the area. It should be compared to others within the company also. I was told the CSR's salaries would be higher because they spoke to the customers. The department I worked in also supported the CSR's and spoke to customers as well as carriers. I made very important decisions about which truck line carrier would carrier our shipments. I could easily control the amount of spending on logistics by determining which carrier would be suited for each shipment shipped on a daily basis. I would take into consideration, rates, customer requests and carriers with the best "on-time delivery" reputation for rush or important shipments to the customer. With this knowledge and responsibility I feel I should have had the same pay scale as the CSR.
