Pros
Great people, amazing benefits, extensive training.
Cons
At the beggining of Covid-19 everyone was still in panic mode including the company. I was on probation, and had a problem with my system that wouldn't let me receive calls for at least a few hours. I brought it up with one of our floor walkers who were there to assist us trainees, and she said everything looked like it was working, it was just a slow night. The next morning I was called into the office with a manager I had never met, and told I was under investigation. They accused me of "tampering with the system to get out of doing work", and since I could not provide evidence to the contrary, I was immediately fired. The union representatives said they would put in a grievance but getting ahold of them in the months following was like pulling teeth. I emailed and called them multiple times before getting any response but they finally did another investigation, this time on my behalf. I was not asked for anything that could be used as evidence (as I did have some by this time) nor did they ask me about my 2 witnesses, which I told them about the day I was fired. In the end I received a final message saying since there was no record of the system ever having technical issues before, they had to assume I tampered with it and the decision to fire me was final. Now I'm not terrible with computers but I'm definitely no expert, and at the time I was still in training. I hardly knew how to navigate their computer programs as I was still learning how to use them. I absolutely loved my job with Air Canada and when I came to work I really tried to do well. This was the first job I actually enjoyed going to each day, and call me a nerd but I could care less for my days off. Right before this happened, a cab driver who drove regularly said many of our employees had mentioned their concerns that the company was letting people go for any reason they could, legally. Later, it turned out I was not the only one something like this happened to. I feel bad for other employees in a similar position. The training was extensive, with exams that had a minimum passing mark or you were fired on the spot... only people who genuinely wanted to be there would make it through. So in my opinion I think Air Canada should really be ashamed for the way it treated many of it's dedicated employees, and for turning it's back on it's own in stressful, and unsure times. Maybe it will be a learning lesson for them in the future, maybe it won't. I'm not here to bash the company or put them down, and everything I've written in this review is honest. Hopefully it helps someone somewhere or at least sheds some light on how far we still are from fairness in the workplace.