Overall great experience - Customer Sales and Service Agent Air Canada Employee Review

4.0
Jan 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Health and dental benefits with paid vacations and once you have completed probation, you get the travel discount. Unionized after probation so this is good for job security. Always something different to do (different than the traditional office job)

Cons

Probation is 6 months so it takes time before you get the benefits. The shifts are irregular so be ready to work at 3 AM and sometimes work at 4 pm. However you can swap shifts with employees which is beneficial. The first months you kinda do the job of what seniors don't want to do and the managers send you wherever and sometimes do not acknowledge your work.

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5.0
May 2, 2026
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CEO approval
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Pros

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Cons

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May 12, 2026
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Pros

Leadership Training Opportunities Growth Expansion

Cons

Work life balance can be improved

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