Great co workers, terrible upper management - Customer Experience Manager Air Canada Employee Review

2.0
Nov 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Flight benefits used to be good until they took special passes from Managers due to union complaints, no you're lumped in with everyone despite helping staff with situations they don't want to deal with ie messy customer interactions often involving irate passengers. Cool to see inner workings of airport but otherwise not many positives

Cons

Low pay compared to similar positions in other industries, lack of empathy or care from upper management, and if the staff like you upper management doesn't like you. AC is stuck in the 50s in terms of treatment of staff. Stay away unless you like being abused by senior leadership.

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5.0
May 2, 2026
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CEO approval
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Pros

Good teams and work life balance

Cons

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4.0
May 12, 2026
Recommend
CEO approval
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Pros

Leadership Training Opportunities Growth Expansion

Cons

Work life balance can be improved

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