Dover Saddlery reviews

Customers can be abusive and have learned that badgering and screaming will result in them getting their way. Customer Service representatives who go out of their way to help their customers do not deserve to be treated so disrespectfully. Current full-time employees with over 8-10 yrs faithful service and hard work, earn less than $1.75 more per hour than new, inexperienced, part-time employees. It's deplorable how poorly paid the full-time call center employees are.

The company does a bad job of supplying their stores and their warehouse. Is constantly taking stock from the stores to fill warehouse orders. Spends way too much time shipping items back and forth from stores to warehouse instead of carrying enough stock of items. Pay is not very good, and they have refused to give raises since they began opening more stores. The discount is good, but they use that as an excuse to not raise wages. They blame problems on the stores' end, but most of the problems come from higher up. Expanding too quickly, does not have control over their stock. They cut hours severely in January and February.