Conduent reviews

3.0

44% would recommend to a friend

(10,210 total reviews)
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Harsha V. Agadi

33% approve of CEO

36% positive business outlook

Conduent has an employee rating of 3.0 out of 5 stars, based on 10,210 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Conduent employee rating is 22% below average for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

10K reviews
1.0
Oct 18, 2018
Recommend
CEO approval
Business Outlook

Pros

I thoroughly enjoyed my time working within our SBU. Great people and a positive experience, I learned a lot. I also had the flexibility to work from home full time, and work flexible hours. Due to my long tenure, I enjoyed maxed out PTO of 28 days. This is not a reflection on Conduent as a whole, just the SBU that I was a part of.

Cons

Background: I worked at an SBU that until the last year or two, was largely independent of Conduent - we had our own IT, data center, etc. We were no strangers to acquisitions - we were acquired by ACS in the mid 2000's, which was in turn acquired by Xerox shortly thereafter. We subsequently were under the Conduent umbrella when Conduent formed in January 2017 as a result of Xerox splitting off Xerox Business Services. Summary of Cons: Very meager raises, if any (<2%). No bonus structure. Very lengthy and convoluted purchasing and procurement process (akin to requiring an act of Congress to buy a box of pens). Talent acquisition was no better. Heavy emphasis on offshoring positions (to India), or as Conduent calls it, "Accushoring". Management is poorly organized and stretched thin. They even closed near/offshore locations (Guatemala) and shipped those jobs to India. Details: With no due diligence review, Conduent unexpectedly laid off 2/3 of our IT staff in late spring 2018 (we had about 20 folks). Affected staff consisted of highly skilled developers and data processors, and were expected to "knowledge transfer" 10+ years worth of proprietary application and data knowledge in only 6 weeks to their Indian replacements. By law and contract, our SBU cannot conduct business offshore, and Conduent's "plan" backfired. Worse, Conduent didn't even have the talent in India lined up yet, and some of the talent they did manage to hire were denied work visas to the US. This led to the demise of a highly organized, efficient IT department within a highly profitable SBU.

1.0
Oct 2, 2018
Recommend
CEO approval
Business Outlook

Pros

The coworkers and supervisors one level above were great to work with. The healthcare benefits were decent (for a 20-something who rarely needs to see a doctor, that is).

Cons

Absolutely no room for growth or raises. I spent 4 years here and left with the same pay rate that I started at. Upper management pushes impossible expectations on the call-takers, and then when these standards aren't met, cites this as a reason to not increase pay rates. The company cares more about about your average call times and other meaningless statistics than it does about whether or not you actually helped the caller.

Viewing 151 - 153 of 10,210 Reviews

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