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      Conduent

      Engaged Employer

      Conduent reviews

      Don't Work Here - Customer Service Representative Conduent Employee Review

      1.0
      Oct 2, 2018
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The coworkers and supervisors one level above were great to work with. The healthcare benefits were decent (for a 20-something who rarely needs to see a doctor, that is).

      Cons

      Absolutely no room for growth or raises. I spent 4 years here and left with the same pay rate that I started at. Upper management pushes impossible expectations on the call-takers, and then when these standards aren't met, cites this as a reason to not increase pay rates. The company cares more about about your average call times and other meaningless statistics than it does about whether or not you actually helped the caller.

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      1.0
      Jun 18, 2026
      Customer experience associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home No travel to.work

      Cons

      I was fired the following day after I requested FMLA through my supervisor and was directed to contact Metlife. I was called on my cell by my supervisor after requesting to take a ADAAA day due to a medical issue and was asked if I needed to find another job more accomidating to my condition. I reported this to their supervisor and nothing was done about it. I was told upon termination ilI was not allowed to say who I worked for or what I did for them. Apple will be getting the same review as they tried to put it all on their client. At the time of my termination my metrics were 100%.

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