Comdata reviews

This company has a reputation for being a revolving door to recent college grads and people switching career paths, and with very good reason. Managers are non-existent, always constantly in "meetings" that don't seem to actually produce anything. And, even if they are around, they are less knowledgeable than most of their subordinates on the questions you have. You receive little-to-no training right off the bat, and if you want further training on anything, later on, you won't receive any. Management keeps shifting roles and positions around to whoever is their favorite person of the month, which reflects how you will get promoted or rewarded throughout the company. Favoritism is rampant, with management rewarding suck-ups who don't meet the job requirements over actual hard workers. Unless you're a young, male recent college graduate, you won't find any success in this environment. New positions, functions, and products are constantly being launched without any sort of plan on how they should be run. As a result, all the different departments are disconnected and do no get along with each other, and customers are left in the dust. The company has supposedly been taking strides on improving the customer experience, but all Comdata has done is worsen their customer service to inexperienced and rude call center employees and sales reps who have no idea how the products actually works. The pay is horribly structured and makes it almost impossible to track how much you'll actually make. At the end of the day, this place (if you even stay around long enough to realize it) will just run you into the ground until you quit for the first job you come across that isn't Comdata, or resign.

Where to start with this company... Let's begin with the obvious: the pay is mediocre. Despite what they'll tell you, $14 an hour is not competative. It's actually under the standard for this area now, and you'll be there for years before you make $15 if you don't move up. But, unfortunately, this is a drop in the bucket. This is hands-down the most disorganized company I've ever seen. Like, they can't even figure out a seating chart so that you'll be near your supervisor, nor can they remember how many seats they have because they are always hiring more people and not buying more space. Oh, speaking of supervisors, there is a very real chance that you'll be trained in something that none of the supervisors have experience in. How do I know? Cause that is the situation I am currently in. What kind of a company does a hiring spree before teaching the basics of the systems to the affected supervisors? One that is in shambles, that's what. It is completely unacceptable to have one single "supervisor transfer line" and not a single person who answers that phone will be able to help you. I spoke to 6 supervisors trying to get a question answered, and in the end I had to tell the customer "I don't know". Let's talk dress code. It is an insane standard to make people who work in a CALL CENTER wear collar shirts and dress shoes. Seriously, what are we dressing up for? Ourselves? We all hate this place and everything in it. No one cares what other people are wearing. Here's the biggest one: this company is (potentially) scamming their customers. Yeah, there is a lot of shady stuff going on in the background to fee and charge their customers in to sometimes double what their bills are. Seriously, an investigation needs to be done in to their buisness practices. Some bills will show a fee under one name, then the next month that same fee will show up as a different name. We actually have a list of all the fees that could show up on a bill, and some of the fee descriptions that show up on statements aren't even in our lists. It's a total crap-shoot sometimes to figure out what the fee is (and remember what I said about supervisors not being trained? Yeah, good luck getting help to figure it out). Seriously, if you have a fuel card and the parent company is Fleetcor/Comdata (BP, ARCO, Speedway, Fuelman, Universal Premium, etc) you should cut your cards up. I'm not saying this as a disgruntled employee, I'm saying this as a concerned member of my community. Do not work here, do not purchase anything related to this company. I hope that one day this company falls apart beyond repair and closes it's doors. We will all be better off.