Coach reviews

3.8

75% would recommend to a friend

(3,415 total reviews)
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Todd Kahn

86% approve of CEO

68% positive business outlook

Coach has an employee rating of 3.8 out of 5 stars, based on 3,415 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
5.0
Apr 3, 2014

Camaraderie at its best

Recommend
CEO approval
Business Outlook

Pros

I worked at one of their stores as a seasonal Christmas sales two years in a row. The store manager was amazing, very caring, and made us seasonals feel just as treasured and appreciated as the year-round staff. Discount is amazing -- 50% off everything, and 65% off the "deletes" -- the merchandise that is not being carried forward. Also, loved that goals are "teamshare," you have individual goals, but the bonus structure is for the team achieving individual goals.

Cons

It can get a little competitive or awkward on the selling floor with other sales associates. Even though you're not on commission, it's still competitive, and some of the regular sales staff seemed to want to monopolize customers to their benefit at a detriment to overall customer service.

3.0
Apr 2, 2014

Overworked, underpaid

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you like a very corporate setting Coach is a great environment. They also offer incredible benefits such as classes, great discounts, team building and health coverage. I met wonderful people there as well. It was the people I worked with that made it bearable but the workload was overwhelming and we weren't compensated accordingly.

Cons

You will work long hours for little money. Takes forever to move up/get promoted. Very political and the company is currently undergoing a lot of changes. Improvements could be made if they increased head count in the right departments. They lead you to believe that you will be promoted to motivate you and then don't follow through.

3.0
Apr 2, 2014

Manager

Recommend
CEO approval
Business Outlook

Pros

Great retail experience. The company offers some of the best employee benefits ever in retail. Full medical and dental available to part-time employees. Employees are some of the smartest people in the business. Discounts are more than fair. Great customer base.

Cons

Too much micro- management that delays the growth and development of key Sales Associates and Managers. Work-life balance is promoted, not often demonstrated! Store Managers have Limited Real-Life experience and don't relate well to mature employees.

Viewing 3034 - 3036 of 3,415 Reviews

Glassdoor has 3,756 Coach reviews submitted anonymously by Coach employees. Read employee reviews and ratings on Glassdoor to decide if Coach is right for you.