Cielo reviews

3.6

67% would recommend to a friend

(1,577 total reviews)
avatar

Marissa Geist

68% approve of CEO

52% positive business outlook

Cielo has an employee rating of 3.6 out of 5 stars, based on 1,577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cielo employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

2K reviews
2.0
Jun 13, 2024

Carrot on a Stick

Recommend
CEO approval
Business Outlook

Pros

The work was a remote role. Worked in a small team environment.

Cons

Mid-level management on some teams forget that people on the other side screen in their team meetings are real people and not just pixels on computer. A team I associated with had a healthy balance of men and women, The team eventually turned into all women and the men on the team were treated with disrespect and combative attitudes. In the time I associated with the team I saw 5 men to 1 woman RIF'ed or Termed.

avatar
Cielo Response
1y
Hello, this is Molly Thiel, Chief Operations Officer. Thank you for sharing your experience working at Cielo. I'm concerned to hear about the issues you have encountered here, particularly with certain levels of management. Creating an inclusive and respectful environment for all employees is extremely important to us and we do not tolerate any form of discrimination or disrespectful behavior. While I cannot speak to the specific situations you described, I want to assure you that we take allegations of this nature very seriously. We will be looking into the concerns you raised to determine if any actions need to be taken to address these issues. Providing proper training and support to our managers is always a top priority, which is why we are currently providing inclusive leadership training to all levels of management to ensure comprehensive levels of understanding. Please let me know if you're willing to connect further, you can reach me at Molly.Thiel@cielotalent.com. I do not have all the details, but the issues you raised will be further investigated and addressed as appropriate.
2.0
Jun 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Good senior leaders Access to offices despite being remote

Cons

Account managers were not great at all. Bonus structure was not as it seems

avatar
Cielo Response
1y
Hello, this is Eric Dunlap, SVP – Client Services. Thank you for taking the time to share your feedback of your experience working at Cielo. I’m pleased to hear you felt supported by the senior leadership team and benefitted from the option to work flexibly. This is all part of our commitment to ensure our employees feel connected, empowered and included in our culture. I’m sure you are aware that the bonus structure is often influenced and impacted by external economic factors, often beyond our control. During times like this, we have strived to recognize and reward our employees to the best of our ability, even when many of our competitors have been unable to provide bonuses. I will, however, pass on your comments as we continually evaluate and refine our compensation and incentive programs. As for the account management concerns you raised, it’s important that we continue to provide exceptional service and support to our clients and candidates. It would be valuable to know more about your personal circumstance to help identify areas for improvement. If you are comfortable sharing further, please can you contact me at Eric.Dunlap@cielotalent.com. Once again, thank you for your honest feedback which will help us grow and enhance our practices.
3.0
Jun 12, 2024

Good company

Recommend
CEO approval
Business Outlook

Pros

Work from home set up Good benefits

Cons

Workload No overtime pay Lack of training No career growth

avatar
Cielo Response
2y
Hi, this is Laurie Hamilton, VP – Workforce Strategy & Planning. Thank you for sharing your experience working at Cielo. It's great to hear that you valued the option to work remotely and the competitive compensation package we offer. Our goal is to ensure our employees have the resources and support they need to excel in their roles while maintaining a healthy work-life balance. As for career growth opportunities, we are committed to investing in our employees' development. Cielo University provides a comprehensive suite of training programs, workshops, and mentorship initiatives designed to equip our team members with the skills and knowledge they need to advance their careers. If you're open to it, I'd love to connect and discuss your experience in more detail. Perhaps we could schedule a brief call or you contact me directly at Laurie.Hamilton@cielotalent.com? It’s important to learn from our former employees to better understand how we can enhance our workplace culture and employee experience.
Viewing 271 - 273 of 1,577 Reviews

Glassdoor has 1,930 Cielo reviews submitted anonymously by Cielo employees. Read employee reviews and ratings on Glassdoor to decide if Cielo is right for you.