Cielo reviews

3.6

67% would recommend to a friend

(1,577 total reviews)
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Marissa Geist

68% approve of CEO

52% positive business outlook

Cielo has an employee rating of 3.6 out of 5 stars, based on 1,577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cielo employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

2K reviews
1.0
Jun 20, 2024

Amateur Business

Recommend
CEO approval
Business Outlook

Pros

People and relationships and willingness to make a difference

Cons

Lack of direction, multiple rounds of lay offs in the last 18 months , direction is very reactive . Poor senior leaders (in the business and support functions) all led out of the US and zero diversity which is hilarious considering DEIB appears high on their agenda (this is clearly to passify the limited clients they have left. Heavily female led too which in itself is an issue . Lack of equity in benefits across the Globe which leads to resentment and tells you all you need to know about commitment outside of the US. Environment at times felt extremely fake and insincere - since going global the US have messed up the business and damaged the once great reputation of Cielo which is very evident in the external market. Hiring then firing constantly so it’s evident their people and finance processes are evidently broken. No autonomy when managing your team - they would rather you have a mental breakdown than give you resources. Big divide between geographical teams as it’s all about cost and nothing else.

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Cielo Response
1y
Hello, this is Matt Jones, EVP – Product. As someone who has worked here for nearly 20 years and has never resided in the US, I’m disappointed to read your comments. Though we are lacking some demographic diversity in our leadership team, our commitment and initiatives around equity, diversity, and inclusion have never been stronger. And although settling into our global footprint has been a journey, I’m energized by the collaboration we see across our global team. Cielo has always been committed to the health and wellbeing of our people and we continue to evolve our benefits to ensure people have the support they need. We’ve expanded our time off benefits, provide people with a great deal of flexibility, and incorporate many engagement opportunities for people to be able to connect with one another outside of their work-related interactions. The volatility of the market over the past few years has led us to make some really hard decisions about our team members, and that is never easy for anyone. I’m proud of how we’ve taken care of them in pursuing their next career opportunities and of humbled by how many people express interest in returning. Cielo’s culture is not for everyone, and I hope you find one that you’re proud to represent. If ever you want to share more about your experience, my “door” is always open. You can contact me at matt.jones@cielotalent.com.
5.0
Jun 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Career opportunities Investments in technology The People

Cons

Benefits vary from country to country, but are in general minimum

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Cielo Response
1y
Hi there, this is Holly Russell, SVP – Consumer Brands & Business Services. Thank you for your review and for being a valued member of our team for over 20 years! It’s energizing to read your positive sentiments on the career opportunities available and the investments we've made in both technology and our people. As a global company, it’s important that we can offer competitive and comprehensive benefits packages that align with local regulations and market practices. However, there may be room for improvement, and we're always exploring ways to enhance our offerings to better support our employees worldwide, so thank you for your feedback on this. Thank you again for your dedication and for being an integral part of our growth journey.
3.0
Jun 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Cielo is flexible when it comes to work from home.

Cons

Management is always changing since they changed CEO

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Cielo Response
1y
Hi, this is Jen Santoleri, VP – Client Services. Thank you for taking the time to share your feedback on your experience at Cielo. We appreciate your candid comments, as they help us identify areas for improvement and ensure we are providing a positive work environment for our team members. It’s great to hear you have felt accommodated by the ability to work flexibly, it’s important that we can continue to support work-life balance and empower our people to thrive. Our leadership team is focused on driving Cielo towards becoming the global talent acquisition partner of choice. We are dedicated to shaping the market by offering our clients fresh perspectives and innovative solutions. Any recent changes in management help to position Cielo for continued growth and success in this highly competitive industry. If you have any additional feedback, I encourage you to reach out to your direct manager or you are more than welcome to contact me directly at Jennifer.Santoleri@cielotalent.com.
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