Cielo reviews

3.6

67% would recommend to a friend

(1,576 total reviews)
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Marissa Geist

68% approve of CEO

53% positive business outlook

Cielo has an employee rating of 3.6 out of 5 stars, based on 1,576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cielo employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

2K reviews
2.0
Aug 29, 2024
Recommend
CEO approval
Business Outlook

Pros

-Professional Growth Opportunities -Team Cohesion - Selective -Flexible PTO -Health Benefits -Delivery Leads -Training and Development -My recruitment specialist team (Amazing)

Cons

-Annual Merit Increases did not meet market-match pay policies. -Economic challenges greatly influenced performance bonuses, even after several cycles of staff member layoffs. -Staff member layoffs led to greater workloads for remaining staff members, with a continued increase in required reporting. Email timestamps clearly show Salaried personnel working far outside a 40 - 50 hour work week with little compensation or recognition to complete continued growing requirements. -Burnout was recognized with, "I know it's hard. Hopefully, it will get better soon." rather than, "How or what can I do to assist?" - This part did come along a little later as more layoffs were announced. (FYI: Eventually, some found out just how difficult it was.) -There was no exit interview. One was offered after the last day, which I requested and accepted, but HR never scheduled it. I attempted to contact HR several times through email and voicemail but have not received a reply. -Supposed Rehire Status: I applied for several positions but received the message, "You are not a good fit at this time." I emailed the recruiter for more specific information, explaining that my request was for professional growth and a resume update if needed, but I have not received a reply. -I left voicemails to HR again about rehire status due to several "not at this time" responses, but I have not received a reply. -All in All, generally unresponsive....... Maybe I made the grave error of disclosing a medical issue I was waiting to resolve before I left.

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Cielo Response
1y
Hi there, this is Brenda Strom, VP - Talent Management. If you're up to it, I'd love for you to contact me directly, as the lack of responsiveness is not acceptable. I'm sorry that's what you experienced, and if you want to reach out, we can talk about the exit interview, rehire status, and address any other questions you have. Please contact me any time at Brenda.Strom@cielotalent.com and we can schedule a call. Thank you.
1.0
Aug 29, 2024
Recommend
CEO approval
Business Outlook

Pros

decent comp, above average for industry

Cons

their pricing models are very thin so they're hyper-reactive to client activity swings. If they're not hiring, then the RPO is firing.

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Cielo Response
1y
Hello, this is Cherice Schmidt, EVP of Client Services. The market conditions over the past couple years have resulted in us having to make some hard changes, as many companies have experienced the same. We do our best to leverage internal mobility to give people new opportunities when there are changes to the accounts they support. We're energized by the activity we're starting to see in the market, though, which will result in more opportunities for our people internally and new applicants. I appreciate you sharing your feedback. If ever you want to talk more about your experience, please reach out to me any time at Cherice.Schmidt@cielotalent.com.
5.0
Aug 29, 2024
Recommend
CEO approval
Business Outlook

Pros

AMAZING team. The energy, the passion and the commitment people have around me (globally) is remarkable. Given space to learn something new every day, and supported to pursue new things. Great, open conversations with leaders all over the world.

Cons

teams working alongside each other on the exact same thing but not talking to each other.

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Cielo Response
1y
Hi there, this is Novid Jafari, VP - Sector Delivery. Your post just made my day, thanks! And I could not agree more. I've experienced much of the same since joining just a few months ago. To the comment about people not talking to each other despite doing the same work...some of the restructuring we've done recently has been meant to address just that. Silo'd work isn't effective for anyone and as we've globalized, we've been working to minimize that. Keep collaborating with the teams and keep in touch with your leader if you have concerns about ways of working. You can always contact me, too, at Novid.Jafari@cielotalent.com. Thank you!
Viewing 217 - 219 of 1,576 Reviews

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