revolving door - Client Services Manager (CSM) Cielo Employee Review

1.0
Aug 29, 2024
Recommend
CEO approval
Business Outlook

Pros

decent comp, above average for industry

Cons

their pricing models are very thin so they're hyper-reactive to client activity swings. If they're not hiring, then the RPO is firing.

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Cielo Response
1y
Hello, this is Cherice Schmidt, EVP of Client Services. The market conditions over the past couple years have resulted in us having to make some hard changes, as many companies have experienced the same. We do our best to leverage internal mobility to give people new opportunities when there are changes to the accounts they support. We're energized by the activity we're starting to see in the market, though, which will result in more opportunities for our people internally and new applicants. I appreciate you sharing your feedback. If ever you want to talk more about your experience, please reach out to me any time at Cherice.Schmidt@cielotalent.com.

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5.0
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Cons

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3.0
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Recommend
CEO approval
Business Outlook

Pros

well established clients. Interesting projects; friendly coworkers

Cons

No bonus, no merit increase pay out over the last 4 years. They say they want to strenghten their customer relationships and allocate more to AI but this is the worst way to do it. If your team went above and beyond and secured continuing business the bare minimum is a small merit increase. Growth opportunities for high performing employees will bring you more business. There is nothing to look forward to aside from a paycheck and contract renewal every 6 months.

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