Cielo reviews

3.6

67% would recommend to a friend

(1,573 total reviews)
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Marissa Geist

68% approve of CEO

53% positive business outlook

Cielo has an employee rating of 3.6 out of 5 stars, based on 1,573 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cielo employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

2K reviews
2.0
Oct 1, 2016

Cons outweigh any pros

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility and ability to work remotely was much appreciated. I worked with some great peers.

Cons

Everything is done solely for profitability. They're winning clients quickly, but they're losing them shortly after - over promising and under delivering. People are often unqualified and/or unprepared for their roles. Compensation levels are offensive - it's incredibly top heavy; the people working on the ground level are grossly underpaid. The work coordenvironment is like high school all over again.

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Cielo Response
9y
Thank you for sharing about your time with Cielo. We do our best to offer career development and training opportunities for all employees, as well as rewarding compensation packages. We are disappointed that this was not your experience, and wish you the best in your career.
2.0
Aug 25, 2016

RPO/Recruiter

Recommend
CEO approval
Business Outlook

Pros

Ability to work virtually, great co-workers, excellent company resources & great opportunities to work with professional clients.

Cons

Company motto within recruiting teams: Fill em' & bill em'. I understand meeting & exceeding bottom line goals, but this isn't always the foremost process to be proud of. Lack of formalized training (beginning career & ongoing). Some Team Lead Recruiters & Clent Service Mgr.'s are not receptive to suggestions, ideas or lean processes. If you express your true feelings & ideas & they don't match the vision of CSM/Team Lead Revruiter, you will wish you'd never communicated this information & reprocusions will occur. If full time salary, plan on working 60+ hours. When requisition loads are low for one account, you will be required to assist on other accounts, typically not an issue. I was provided less than 3 hours to learn another ATS, not provided names, email or phone numbers to contact management on other accounts. Expectations are not clear & communication in a professional manner is lacking (management & administrative assistants). If you have been a corporate - high level recruiter, you will not be happy @ Cielo. Lastly, I agree with another review, if you are older:mature and have a strong & successful background in client relations & take pride in your work, management will not be happy with you in the long run. They are seeking young want to be's without a voice, knowledge or experience in recruiting & those who will work hard for little pay. If you are over 40, don't consider this company & RPO/Recruiter position. Management wants Recruiters who can't think for themselves, who have professional experience & a VOICE. I assure you I'm not a disgruntled former employee. I just know right from wrong & professionalism at all levels. Way too many emails passed along.

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Cielo Response
9y
Thank you for such a thoughtful response. We truly value input from our alumni and appreciate that this feedback contains actionable items for our leadership teams.
1.0
Apr 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Good training and the orientation is very helpful. Additionally the technologies that are available for the recruiters are new and the CRM that is used is top notch.

Cons

The overall feel of the company is off. They over-promise and under deliver to absolutely everyone in the company in the company. The team leads make promises to clients that simply cannot be met and this stems from upper management being afraid to lose accounts. They would rather set unrealistic expectations and fail rather then educate the client and tell them how it really is. This puts huge stress on the actual recruiters where they have to work 50 hrs a week in the office and still have work to take home just to try to meet the deadlines. Same things about expecations happen to employees. EVeryone is promised and path to the top, but there are people working in the company that have not gotten promotions for 3+ years and have been doing good work. At the worst position was the interview specialist. It is essentially a Call Center position where the employee is supposed to read a script for 8 hours a day and conduct interviews. However, if you begin to sound like a robot they will audit your scores and we know what happens from there. They try to recruit recent Grads and sell them this great opportunity, then use their ambition for about 6 months to a year, until they realize most of the positions at Cielo are dead end and they end up leaving anyway. Also compensation is low =(

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Cielo Response
9y
Thank you for such a thoughtful response. We value input from our alumni and appreciate that you took the time to share your experience.
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